Help

Frequently Asked Questions


How much do your boxes cost?

Our boxes vary in price depending on size and quantity, but we are proud to offer competitive rates for quality products. See more information on our corrugated boxes page.


Do you offer custom-made box products?

Yes, we do! We can create custom boxes and packaging of any size for your business and brand. See more information on our custom corrugated page.


Is Whitebird just a box company? What else do you make?

We’re much more than just a box company! In addition to our corrugated products, we also offer a wide range of:

We also have a line of promotional products and work wear, fully customizable for your business. Visit the website here.


Do you offer online ordering?

Yes: not only do we offer online ordering, but it comes with a 2% discount on all products!


Is there a minimum order requirement?

There is no minimum order requirement.

Orders over $350.00 will receive FREE delivery. Orders under $350.00 are subject to a $15.00 service charge.


When can I pick up my order at your warehouse?

Our pick-up hours are Monday – Friday, 8:00 AM – 4:00 PM.


Is shipping available in my area?

We deliver across Canada.

We offer shipping with our own trucks to the areas of Hamilton, Niagara, Cambridge, Kitchener, Waterloo, Guelph, Burlington, Mississauga, Brampton, Toronto & the GTA.

Orders placed for this area before 4:30 PM will be processed for next day delivery.

We also have a courier network that delivers coast to coast across Canada.

Orders placed outside of our truck route area before 12:00 PM will be processed and shipped same day. All orders are shipped from our Hamilton warehouse.


What other deals and discounts do you offer?

Customers with an AIR MILES® membership earn one AIR MILES® reward mile for every $25.00 spent at Whitebird for orders that exceed $200.00 before taxes.

New customers with an AIR MILES® membership earn 100 bonus AIR MILES® if their first order after opening an account with us is $500.00 or more.

There are always discounts to be had with our clearance sales! You can see what clearance items we currently have in stock here


Questions or issues? Contact us at 800-263-2128 or email us at info@whitebird.ca.

All prices displayed in Canadian Dollars (CAD)