WHY CHOOSE WHITEBIRD?
Whitebird is a leading distributor and manufacturer of corrugated solutions, packaging, sanitation and safety supplies. Our outstanding customer service team offers expertise and reliable assistance to make your experience with Whitebird, the best it can be. From the moment we receive your call, fax or online order, the order is processed and delivered with respect and proper attention. We take pride in our personal service and delivery of quality products at a competitive price.
Whitebird was built on solid family principles and values by its founders, Henry Heikoop Sr. and Jack Tamminga. These values and principles have been passed down to the next generation owners, Hendrik Tamminga and William Heikoop, who carry on the same high standards of quality, reliability and integrity.
SINGLE SOURCE ADVANTAGE
The range of products that Whitebird carries ensures that we have something for every customer. Whether it is warehouse supplies, specialty wooden crates, anti-corrosion products, sanitation supplies and equipment, coffee and cafeteria supplies and everything in between. With our ability to manufacture corrugated boxes and mailers, we are able to provide a fast turn around rate and save your company money with a complete packaging solution.
FIRST TIME CUSTOMERS
Orders for new customers are as quick and easy as orders from our existing customers. Fax, phone or set-up an online account to place your order and in most cases, you will receive our next day delivery promise. Some conditions may apply. If you wish to be on NET 30 terms, please call and speak with one of our customer service representatives. Immediate payment may also be made by VISA, MasterCard, AMEX or a cheque.
Call our friendly sales staff at 1-800-263-2128.
SAME DAY ORDER PROCESSING
Next-Day Delivery in our Truck Route Area
- Orders placed before 4:30pm will be processed for next day delivery
- Our drivers and friendly and experienced
- New fleet of trucks will give you confidence your order will be delivered on time
Same-Day Shipping Outside our Truck Route Area
- Orders placed before 12:00pm will be processed and shipped same-day
- All orders are shipping from our warehouse location in Hamilton
- Courier is normally used
- If the order exceeds weight limits, a common carrier will be dispatched
- You will be notified with your delivery charge as soon as your order is complete
- If you have an account with a particular courier, setting up delivery is easy
NO MINIMUM ORDER
Orders over $1500.00 receive FREE delivery in our delivery route.
Orders Under $1500.00 - $45.00 service charge in our delivery route.
Although Whitebird does not offer a retail store for browsing products, we do allow for you to place an order and pick it up from our location in Hamilton.
- Our pick-up hours are 8am-4pm Monday to Friday.
- Orders placed for same day pick require a 1 hr turnaround time and have a pickup fee of $25.
- General pickup orders placed will be available the next business day with no pickup charge.
- If customers would like to submit an order in person, customer service will gladly assist but the same criteria applies. $25 for pickup same day or free next day pickup.
- Please use our main entrance to sign paper work prior to pick-up.
- Orders not picked up within 5 business days will be cancelled.
If none of your questions are answered, please call 1-800-263-2128 to speak with one of our customer service representatives today.