Delivery

Whitebird Delivery Route (EXCLUDES RESIDENTIAL LOCATIONS)

For online orders between $0-$200 - a $25 freight rate.
For online orders between $200-$1,500 - a $45 freight rate.
For online orders over $1,500 - FREE SHIPPING.
For online orders in our delivery route north of the GTA(Aurora, Newmarket, Barrie) , delivery will take 1-3 business days.
Any order placed by 4:30 will be processed same day and delivered next business day.

Outside Of The Whitebird Delivery Route And Residential Addresses

No Minimum Order.
Your order will be shipped from the Hamilton location via courier. Choose from the list of couriers at check-out.
Any order placed by 12:00 noon will be processed and shipped same day.

Rush Deliveries:

Should a rush delivery (same day) be required, we will do our best to accommodate your request. Please call us at 800-263-2128

Customer Pickup

Our pick-up hours are 8am-4pm Monday to Friday

Orders placed for same day pick require a 1 hr turnaround time and have a pickup fee of $25.

General pickup orders placed will be available the next business day with no pickup charge.

Please use our main entrance to sign paper work prior to pick-up.

Orders not picked up within 5 business days will be cancelled.

Returns:

Please contact customer service at 800-263-2128 to set up a return authorization. Standard stocked products ordered incorrectly by the customer are subject to a 15% restocking charge.
Certain non-stocked items are non-returnable or subject to higher than 15% restocking charges.
Credits are only issued upon inspection of returned goods
Customers are responsible for shipping charges on returned goods.

Pricing:

Whitebird strives to maintain accurate pricing on both its website and in its mailed advertising, however we reserve the right to make any corrections or adjustments without notice, which are caused by market fluctuations or human error. All pricing is in Canadian dollars.