FAQ

Some people choose to rely on the access codes (and they could do so indefinitely), but you can easily set-up a password for your account.

To set a password for your account you:

1) Hover over the person icon in the top right corner and select ‘My Account.’

2) From there scroll to the ‘Authentication’ tab on the left-hand nav.

3) Select ‘SET PASSWORD’

Yes, we do!

Moyy is a division of Whitebird that creates custom corrugated.

Moyy is obsessed with creating thoughtfully designed and beautifully printed corrugated solutions that showcase products with unprecedented utility and style.

Looking to enhance your eCommerce experience or retail presence? Visit moyydesign.com

We’re much more than just a box company! In addition to our corrugated products, we also offer a wide range of:

There is no minimum order requirement.
Orders over $1500 before tax will receive FREE delivery within our designated delivery area, some restrictions apply, Orders under $1500 before tax are subject to a $45 delivery charge.

No, we are a warehouse. We require orders to be phoned in or emailed into sales@whitebird.ca. Once the order has been processed, the customer will receive an order confirmation.
Orders that are not placed prior to pick up are subject to a $25.00 counter fee.

We deliver across Canada, see our Delivery Map for free shipping requirements
We offer shipping with our own trucks to the areas of Hamilton, Niagara, Cambridge, Kitchener, Waterloo, Guelph, Burlington, Mississauga, Brampton, Toronto & the GTA.
Orders placed for this area before 4:30 PM EST will be processed for next day delivery.
We also have a courier network that delivers coast to coast across Canada.
Orders placed outside of our truck route area before 12:00 PM will be processed and shipped by the next business day. All orders are shipped from our Hamilton warehouse.

Please contact customer service at 1 (800) 263-2128 to set up a return authorization. Products must be returned within 30 days of receipt.
Standard stocked products ordered incorrectly by the customer are subject to a 15% restocking charge.
Certain non-stocked items are non-returnable or subject to higher than 15% restocking charges.
Credits are only issued upon inspection of returned goods.
Customers are responsible for shipping charges on returned goods.

Whitebird strives to maintain accurate pricing, however we reserve the right to make any corrections or adjustments without notice, which are caused by market fluctuations or human error. All pricing is in Canadian dollars.